Accessibility Statement
The Nelson Company is committed to ensuring digital accessibility for people of all abilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
We believe the same thing about our website that we believe about our pallets: it should work for the people who actually use it. That means anyone should be able to find a product, request a quote, or reach a real person here — regardless of how they navigate the web.
Measures We Take
Accessibility is part of how we build and maintain this site, not a one-time check. We:
- Consider accessibility requirements during design, before development begins
- Build with semantic HTML so screen readers and assistive technology can interpret page structure
- Test color combinations against WCAG contrast minimums for text, buttons, and interface elements
- Ensure interactive elements — navigation, filters, forms, overlays — can be operated by keyboard alone
- Provide text alternatives for product images and non-decorative graphics
- Review accessibility as part of our process when adding new pages or features
Conformance Status
The Nelson Company website aims to conform to WCAG 2.1, Level AA. We consider this site to be partially conformant — meaning most of the site meets the standard, while some content may not yet fully conform. Conformance is an ongoing effort as we continue to review and improve this website.
Known Limitations
Despite our efforts, some limitations remain. Below is a list of known issues, along with what we're doing about them:
- Legacy product data. Some older catalog records and specification documents may lack complete text descriptions. We are updating these as inventory records are revised.
- PDF documents. Certain spec sheets and downloadable literature were produced before our current standards and may not be fully tagged for screen readers. If you need the information in an accessible format, contact us and we will provide it.
- Third-party content. Some embedded content — maps, video players, and vendor-supplied material — is controlled by outside providers and may not fully conform. We work with vendors to improve this where possible.
If you encounter a barrier that isn't listed here, please tell us. Reports from users are one of the most useful ways we find issues.
Compatibility With Browsers and Assistive Technology
This website is designed to be compatible with current versions of the following:
- Browsers: Chrome, Safari, Firefox, and Edge — current and one prior major version
- Screen readers: NVDA and JAWS on Windows, VoiceOver on macOS and iOS, TalkBack on Android
- Other: Browser zoom up to 200%, keyboard-only navigation, and operating-system text-size and contrast settings
This website is not designed for browsers older than three major versions, or for browsers with JavaScript disabled.
Technical Specifications
The Nelson Company
4517 North Point Blvd.
Baltimore, MD 21219
Accessibility of the Nelson Company website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer: HTML, CSS, JavaScript, WAI-ARIA, and SVG.
These technologies are relied upon for conformance with the accessibility standards used.
Assessment Approach
The Nelson Company assesses the accessibility of this website through:
- Self-evaluation — internal review by our design and development team during build and before launch
- Automated testing — regular scans using automated accessibility tools
- Manual testing — keyboard navigation and screen reader verification on key pages, including product search, quote cart, and contact forms
Feedback
We welcome your feedback on the accessibility of the Nelson Company website. If you encounter an accessibility barrier, please let us know:
- Phone:(410) 477-3000
- Email:info@nelsoncompany.com
Please include the page address and a description of what you encountered. We try to respond to accessibility feedback within 5 business days.
Alternative Ways to Reach Us
If any part of this website is difficult for you to use, you do not have to use it. Our team is available by phone at (410) 477-3000 during business hours and can answer product questions, look up specifications, and build a quote with you over the phone.
This statement was last reviewed on September 12, 2026.